Team Coaching - CASE STUDY

Issue: The Problem

Lengthy hours, unstainable work practices and lack of collaboration were identified as an issue within the senior executive team of one of Australia’s top-100 companies. This was a clear risk to the performance of the team and organisation.

Ideas: Our Thinking

We knew that group dynamics at this level can have implications for the wellbeing and productivity of individuals and teams. We predicted that a whole-of-group approach was needed but would require initial one to one work to be viable. To initiate collaboration the experience needed to be novel, fresh and build momentum. We drew on ideas from field theory, systems thinking, resilience studies, and our knowledge of the business and its culture. We recommended an ongoing team coaching approach.

Innovation: What We Did

In the first phase of the work we built a new interview based assessment process called the ‘Wellness Wheel’. This informed development of personalised development plans. In the second phase we used a participant-observation method to engage and coach the team in their real life work practices (meetings, planning sessions). Together we identified how the individual, group and organisational dynamics were negatively influencing the performance of the team. The third phase consisted of further team and individual coaching to integrate change.

Impact: The effect

The program assisted the team to

  • find a collaborative operating rhythm
  • initiate and participate in challenging conversations
  • observe and intervene in the team dynamic
  • develop clarity on their collective future focus

To initiate collaboration the experience needed to be novel, fresh and build momentum.

© ALL WORK COPYRIGHT 4POINTS 2018

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